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Terms and Conditions:
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SHIPPING
/ DELIVERY
- Customers are responsible for
providing a full valid address for delivery. Customers are responsible
for getting mail forwarding if they are moving.
- Customers must include a full address
including apartment number as applicable.
- All items are shipped FOB
point-of-shipment freight prepaid using EMS Global Shipping.
- Packages will be delivered by either
USPS or by DHL. A signature is
required for the package. If no one is home, the package can be
retrieved at your local post office (bring ID).
- After payment is received it will go
through a 48-96 hour processing period which starts the following
business day. Once the Processing Phase is complete, please allow 3-4
weeks for arrival of merchandise.
- Customers will receive an email from
MonkWear.com when their order is processed and shipped.
- All products are shipped from Japan, Hong
Kong or China unless they are available on hand.
- MonkWear.com will never
ship COD.
- Shipping is $15.00 per item ordered,
unless specified.
Refunds &
Exchanges:
- MonkWear.com
does NOT offer refunds on any
products purchased, Exchanges can be made on defective or damaged
merchandise, we do not offer color or style exchanges see below.
- Acceptable reasons for an
exchange: factory defect, wrong color/size was sent, or any mistake
made on the part of MonkWear.com.
- Unacceptable reasons for an
exchange: colors are darker/lighter than pictured, item had minor
color differences from the picture, item does not fit (see below for
more info), I would rather have a different item.
- Customers are required to email us
within 3 days of receiving their products if they need to make an
exchange.
- No refunds on any orders placed.
- If the error is not made on the part
of MonkWear.com, the customer is responsible for a $35
restocking fee per item.
- If you refuse the arrival of your
package, you will not receive your money back because the product will
not come back to us. No further explanation or negotiations in regard
to this matter.
- All sales
are final - ask any questions you have before ordering to
limit and prevent any problems.
GENERAL INFORMATION
- MonkWear.com can only accept
Credit Card or International Money Orders. Due to the amount of
fraudulent orders we have received Money Orders and Checks may be
subject to 15-30 day clearing period.
- MonkWear.com has no affiliation with
Nike, Bathing ape, Billionaire boys club, Evisu, or Red Monkey.
- In some instances (not all), there
may be a customs charge applied to your package.
- Buyer is responsible for all customs
charges (duty and tax) applied to your package, we have no idea what
these costs amount to. By purchasing with us, you must abide to all
customs fees which we cannot control. If you refuse the arrival of
your package, you will not receive your money back because the product
will not come back to us. No further explanation or negotiations in
regard to this matter.
- MonkWear.com cannot control any
option or right that customs or any governing authority holds. By
purchasing from MonkWear.com, you are agreeing with our terms that we
are not responsible for any actions taken by customs.
- All prices listed quoted on
MonkWear.com are in US currency unless otherwise noted.
- Customers may not change style/size
after order is processed
- Most items are not authentic
releases, unless noted; although, they are made and customized with
very high quality standards.
- By purchasing from MonkWear.com, you
agree to accept all the points listed above. Policy of MonkWear.com
can change at any given time without notice.
Click here to view our privacy policy >
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